Packs are a rip off in this game

I’ve now spent apps 1000$ US and according to customer service it’s a chance of “luck” they are like talking to broken robots and can’t compensate a single thing . So far I’ve been given ONE elite player other than the ones that are guaranteed with a promotion or set. I cashed in on an elite festival player set 5 times and got the SAME PLAYER over and over . This is NOT a chance of luck it is an all out SCAM!!! Yet there is no one to talk about it too and this blog doesn’t mean a thing because no one will read or do anything about it anyways !!! So if someone from Electronic Arts reads this by some weird chance please be kind and give me something for my awful “luck “ my username is harryson009. 1000$ US you would think I would have had some “luck” don’t you think??!!! Very disappointed.

harryson009 about NBA LIVE Mobile Basketball, v2.1.1