EA games won’t let me buy anything

I love the idea of the game and how it is played but I have one problem with games like this and madden mobile. I buy things and it says your purchase was successful and I can enjoy my item, but I never get them. I have bought the same thing in the two games multiple times and I still haven’t gotten it. PLEASE fix the problem. And I want what I payed for or my money back.

B-dub050902 about NBA LIVE Mobile Basketball, v2.1.5